Licensing and Support

Aidbox offers developers a smooth path from a tiny digital health app prototype to a country-wide deployment of a global healthcare solution. Health Samurai is always around to ensure developers get all the necessary support.

Aidbox license types


Aidbox Edition	Price
Aidbox production license	$
Development license	free

Production license

A production license allows running Aidbox for 14 days (trial) and then can be extended by the Health Samurai team for production usage with PHI data. Please contact us for more details.

Development license

The Aidbox development license is intended exclusively for development, testing, and demonstration purposes. It comes with one restriction: no PHI — users must not load real healthcare data or Protected Health Information into any Aidbox instance operating under a Development license.

Production-ready Aidbox as a SaaS

You can get a turn-key production-ready Aidbox as a SaaS to start your development in minutes.

Run Aidbox on AWS

Aidbox for education

For non-profit educational institutions, the Health Samurai provides Aidbox licenses that can be used for instructional and non-commercial academic research. Please contact us for more information.

What a license covers

An Aidbox license is tied to a dataset, not to a running process. One license covers one Aidbox database and every Aidbox instance that serves it, so a single production license covers:

Highly available deployments — any number of Aidbox instances running against the same database. Scaling replicas up or down needs no license change.
Read-only replicas — PostgreSQL read replicas and the Aidbox instances serving from them.
Disaster recovery — a standby site replicating the same dataset.

A separate production license is needed for a separate dataset — an independent production environment with its own database.

Staging and test environments that hold no PHI can run on free development licenses. An environment with its own database that does hold PHI needs its own production license.

Aidbox Support

We know that starting with new technology is a challenge. That's why we are inviting Aidbox users to subscribe to one of Aidbox Support tiers from their first days with Aidbox. It might be the time when you need Aidbox Support the most.

Health Samurai offers three support tiers: Basic, Professional, and Enterprise. Below is what you need to know about each of them:

Aidbox Support	What is included	Price
Basic Support	Account manager Basic Aidbox consulting	included
Professional Support	Chat with Aidbox engineers Monthly video conferences with Aidbox engineers Priority fixing of non-blocking issues Priority release of new Aidbox features Aidbox performance optimization consulting	$$
Enterprise Support	Chat with Aidbox engineers Weekly conferences with Aidbox engineers Aidbox product enhancement or feature release** FHIR and Aidbox consultative review and guidance	$$$

** - during the next three releases

Professional services

If you have a development team ready to start, but need that extra expertise to get started or move faster, we can help you at any stage. Aidbox professional services include:

Aidbox provisioning and maintenance in customers' infrastructure
Aidbox production-ready deployment as a project
Aidbox development quick start training
Operations quick start training
Migration from another FHIR server/platform to Aidbox
Project bootstrapping
Performance tuning and optimization
Major version upgrade

We can also work with you to build a custom engagement that suits your needs. Please contact us for more info.

Aidbox deployment services

Health Samurai handles the complete setup of Aidbox in your cloud infrastructure — you provide the environment, we deliver a production-ready, secure, and scalable FHIR platform.

What we deploy:

Component	Description
Multi-environment setup	Staging and Production environments configured to your specifications
CI/CD pipeline	Automated deployment workflows for seamless updates
HIPAA technical safeguards	Full compliance setup (learn more)
Audit logging	Complete event tracking with built-in log viewer
Monitoring & alerting	Dashboards with Aidbox and Kubernetes metrics
Disaster recovery	Automated backups, database replicas, and point-in-time recovery
SSL management	Automated certificate provisioning and renewal

See infrastructure examples for reference architectures.

Aidbox maintenance services

After deployment, Health Samurai can take ownership of Aidbox operations — keeping your platform updated, secure, and performing optimally while your team focuses on building your application.

What's included:

Category	Activities
Updates	Aidbox, PostgreSQL, and Kubernetes version upgrades
Security	Vulnerability scans and patch management
Monitoring	Cluster health monitoring, error tracking (5xx), real-time alerts
Communication	Monthly status meetings, tickets digest, shared dashboards with your DevOps team
Optimization	Database and query performance tuning recommendations

What remains your responsibility:

Your application code and business logic
Network infrastructure (VPN, VPC, firewalls)

Performance optimization

For teams requiring peak performance, Health Samurai offers dedicated optimization services that include everything in maintenance plus:

Continuous performance monitoring and analysis
Proactive index optimization and query tuning
Custom recommendations based on your usage patterns

Please contact us to discuss deployment, maintenance, or performance optimization services.

Aidbox Trial

Aidbox license can be received for a trial period at no cost with the purchase of Aidbox Support. Do not fight your problems alone; get Aidbox Support and Health Samurai on your side!

1 month with Basic support
2 months with Professional support
3 months with Enterprise

To learn about pricing, please get in touch with us.