Licensing and Support
This page covers types of Aidbox licenses and describes Aidbox Support tiers.
Aidbox offers developers a smooth path from a tiny digital health app prototype to a country-wide deployment of a global healthcare solution. Health Samurai is always around to ensure developers get all the necessary support.
Aidbox license types
| Aidbox Edition | Price |
| Aidbox production license | $ |
| Development license | free |
Production license
A production license allows running Aidbox for 14 days (trial) and then can be extended by the Health Samurai team for production usage with PHI data. Please contact us for more details.
Development license
The Aidbox development license is intended exclusively for development, testing, and demonstration purposes. This license comes with specific restrictions and limitations:
- No PHI: Users must not load real healthcare data or Protected Health Information (PHI) into any Aidbox instance operating under a Development license.
- Storage Limit: The Development license permits storage of up to 5 GB of data in your database.
When you reach your database size limit, you’ll receive 2 types of warnings:
Your database (name of your database) size 4.9 GiB is about to exceed the license limit 5.0 GiB. Please review database size or contact us for further information.
Production-ready Aidbox as a SaaS
You can get a turn-key production-ready Aidbox as a SaaS to start your development in minutes.
Aidbox for education
For non-profit educational institutions, the Health Samurai provides Aidbox licenses that can be used for instructional and non-commercial academic research. Please contact us for more information.
Aidbox Support
We know that starting with new technology is a challenge. That's why we are inviting Aidbox users to subscribe to one of Aidbox Support tiers from their first days with Aidbox. It might be the time when you need Aidbox Support the most.
Health Samurai offers three support tiers: Basic, Professional, and Enterprise. Below is what you need to know about each of them:
| Aidbox Support | What is included | Price |
|---|---|---|
| Basic Support |
| \included |
| Professional Support |
| $$ |
| Enterprise Support |
| $$$ |
** - during the next three releases
Professional services
If you have a development team ready to start, but need that extra expertise to get started or move faster, we can help you at any stage. Aidbox professional services include:
- Aidbox provisioning and maintenance in customers' infrastructure
- Aidbox production-ready deployment as a project
- Aidbox development quick start training
- Operations quick start training
- Migration from another FHIR server/platform to Aidbox
- Project bootstrapping
- Performance tuning and optimization
- Major version upgrade
We can also work with you to build a custom engagement that suits your needs. Please contact us for more info.
Aidbox deployment services
Health Samurai handles the complete setup of Aidbox in your cloud infrastructure — you provide the environment, we deliver a production-ready, secure, and scalable FHIR platform.
What we deploy:
| Component | Description |
|---|---|
| Multi-environment setup | Staging and Production environments configured to your specifications |
| CI/CD pipeline | Automated deployment workflows for seamless updates |
| HIPAA technical safeguards | Full compliance setup (learn more ) |
| Audit logging | Complete event tracking with built-in log viewer |
| Monitoring & alerting | Dashboards with Aidbox and Kubernetes metrics |
| Disaster recovery | Automated backups, database replicas, and point-in-time recovery |
| SSL management | Automated certificate provisioning and renewal |
See infrastructure examples for reference architectures.
Aidbox maintenance services
After deployment, Health Samurai can take ownership of Aidbox operations — keeping your platform updated, secure, and performing optimally while your team focuses on building your application.
What's included:
| Category | Activities |
|---|---|
| Updates | Aidbox, PostgreSQL, and Kubernetes version upgrades |
| Security | Vulnerability scans and patch management |
| Monitoring | Cluster health monitoring, error tracking (5xx), real-time alerts |
| Communication | Monthly status meetings, tickets digest, shared dashboards with your DevOps team |
| Optimization | Database and query performance tuning recommendations |
What remains your responsibility:
- Your application code and business logic
- Network infrastructure (VPN, VPC, firewalls)
Performance optimization
For teams requiring peak performance, Health Samurai offers dedicated optimization services that include everything in maintenance plus:
- Continuous performance monitoring and analysis
- Proactive index optimization and query tuning
- Custom recommendations based on your usage patterns
Please contact us to discuss deployment, maintenance, or performance optimization services.
Aidbox Trial
Aidbox license can be received for a trial period at no cost with the purchase of Aidbox Support. Do not fight your problems alone; get Aidbox Support and Health Samurai on your side!
- 1 month with Basic support
- 2 months with Professional support
- 3 months with Enterprise
To learn about pricing, please get in touch with us.
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