---
description: This page covers types of Aidbox licenses and describes Aidbox Support tiers.
---

# Licensing and Support

Aidbox offers developers a smooth path from a tiny digital health app prototype to a country-wide deployment of a global healthcare solution. [Health Samurai](https://www.health-samurai.io/) is always around to ensure developers get all the necessary support.

## Aidbox license types

<table data-header-hidden><thead><tr><th width="447"></th><th></th></tr></thead><tbody><tr><td><strong>Aidbox Edition</strong></td><td><strong>Price</strong></td></tr><tr><td>Aidbox production license</td><td>$</td></tr><tr><td>Development license</td><td>free</td></tr></tbody></table>

### Production license

A production license allows running Aidbox for 14 days (trial) and then can be extended by the Health Samurai team for production usage with PHI data. Please [contact us](contact-us.md) for more details.

### Development license

The Aidbox development license is intended exclusively for development, testing, and demonstration purposes. This license comes with specific restrictions and limitations:\
\
\- **No PHI:** Users must not load real healthcare data or Protected Health Information (PHI) into any Aidbox instance operating under a Development license.\
\
\- **Storage Limit**: The Development license permits storage of up to 5 GB of data in your database.

When you reach your database size limit, you’ll receive 3 types of messages - warning, error message, and blocking message:

{% tabs %}
{% tab title="Warning" %}
`Your database (name of your database) size 4.9 GiB is about to exceed the license limit 5.0 GiB, in that case your process is going to shutdown. Please review database size or contact us for further information.`
{% endtab %}

{% tab title="Error" %}
`Your database (name of your database) size is 5.7 GiB and it's above license limit 5.0 GiB. Please review database size or contact us for further information.`
{% endtab %}

{% tab title="Blocking" %}
`Your database (name of your database) size is 33.7 GiB and it's above license limit 5.0 GiB, your process is going to shutdown in 60 minutes. Please review database size or contact us for further information.`
{% endtab %}
{% endtabs %}

### Production-ready Aidbox as a SaaS

You can get a turn-key production-ready Aidbox as a SaaS to start your development in minutes.

{% content-ref url="../getting-started/run-aidbox-on-aws.md" %}
[run-aidbox-on-aws.md](../getting-started/run-aidbox-on-aws.md)
{% endcontent-ref %}

### Aidbox for education

For non-profit educational institutions, the Health Samurai provides Aidbox licenses that can be used for instructional and non-commercial academic research. Please [contact us](contact-us.md) for more information.

## Aidbox Support

We know that starting with new technology is a challenge. That's why we are inviting Aidbox users to subscribe to one of Aidbox Support tiers from their first days with Aidbox. It might be the time when you need Aidbox Support the most.

Health Samurai offers four support tiers: Basic, Professional, Enterprise, and Ultimate. Below is what you need to know about each of them:

| **Aidbox Support**   | **What is included**                                                                                                                                                                                                                                       | **Price** |
| -------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------- |
| Basic Support        | <ul><li>Account manager</li><li>Basic Aidbox consulting</li></ul>                                                                                                                                                                                          | \$         |
| Professional Support | <ul><li>Chat with Aidbox engineers</li><li>Monthly video conferences with Aidbox engineers</li><li>Priority fixing of non-blocking issues**</li><li>Priority release of new Aidbox features**</li><li>Aidbox performance optimization consulting</li></ul> | \$\$       |
| Enterprise Support   | <ul><li>Chat with Aidbox engineers</li><li>Weekly conferences with Aidbox engineers</li><li>Aidbox product enhancement or feature release**</li><li>FHIR and Aidbox consultative review and guidance</li></ul>                                             | \$\$\$      |
| Ultimate Support     | <ul><li>Custom Aidbox build</li><li>Dedicated Engineers</li><li>Aidbox development for the Client</li><li>Participation in the Client’s project launch</li></ul>                                                                                           | \$\$\$\$    |

\*\* - during the next three releases

### Professional services

If you have a development team ready to start, but need that extra expertise to get started or move faster, we can help you at any stage. Aidbox professional services include:

* Aidbox provisioning and maintenance in customers' infrastructure
* Aidbox production-ready deployment as a project
* Aidbox development quick start training
* Operations quick start training
* Migration from another FHIR server/platform to Aidbox
* Project bootstrapping
* Performance tuning and optimization
* Major version upgrade

We can also work with you to build a custom engagement that suits your needs. Please [contact us](contact-us.md) for more info.

### Aidbox Trial

Aidbox license can be received for a trial period at no cost with the purchase of Aidbox Support. Do not fight your problems alone; get Aidbox Support and [Health Samurai](https://www.health-samurai.io/) on your side!

* 1 month with Basic support
* 2 months with Professional support
* 3 months with Enterprise or Ultimate support

To learn about **pricing**, please get in touch [with us](contact-us.md).