SLA
This page describes the service levels Health Samurai provides for Termbox SaaS.
Availability
| Metric | Commitment |
|---|---|
| Monthly uptime | 99.9% |
| Planned maintenance | Announced at least 48 hours in advance, scheduled outside peak hours |
Uptime is measured as the percentage of time the FHIR API at https://tx.health-samurai.io/fhir responds successfully to requests, excluding announced maintenance windows.
Performance
Termbox is built for high-throughput terminology workloads. Typical response times for single-code operations such as $lookup and $validate-code are in the low milliseconds. Large $expand requests depend on the size of the value set and the requested page size. See Performance for benchmarks.
Content freshness
| Terminology | New release available in the SaaS |
|---|---|
| SNOMED CT (all editions) | Within 7 days of official publication |
| LOINC | Within 7 days of official publication |
| RxNorm | Within 7 days of official publication |
| ICD-10-CM and other ICD code systems | Before the official effective date |
| HL7 FHIR and implementation guide packages | Within 7 days of publication |
Previous releases remain available so that clients pinning a specific version are not affected by updates.
Support
| Severity | Description | First response |
|---|---|---|
| Critical | Service unavailable or returning errors for most requests | 1 hour |
| High | Major functionality degraded | 4 business hours |
| Normal | Questions, content requests, minor issues | 1 business day |
Report issues to Health Samurai support through your usual support channel.